Privacy Policy

Last updated: 4 February 2026

This Privacy Policy explains how My Home Services (“we”, “us”, “our”) collects, uses, stores and shares personal data when you use our website https://myhomeservicesscotland.co.uk/ (the “Website”) or contact us about our services.

We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and (where relevant) the Privacy and Electronic Communications Regulations (“PECR”).

1. Who we are (data controller)

Data Controller: My Home Services (sole trader, UK-based, operating remotely).

Email: info@myhomeservicesscotland.co.uk

For data protection queries, please email us. The business owner will handle requests personally.

2. The personal data we collect

2.1 Data you provide to us

When you contact us (for example, via a contact/quote form, phone, or email), we may collect:

Name
Email address
Phone number
Address or location details (where relevant to providing a quote or delivering services)
Information about your enquiry and the work required (for example, service details, property/job details)
Future possibility: if needed to assess or complete certain jobs, you may choose to provide photos or other materials relating to the issue you want us to help with (e.g. images of equipment, installations, or faults).

2.2 Data we collect automatically (website usage data)

When you use the Website, we (and some third-party tools) may collect technical data such as:

IP address (which may be partially masked depending on configuration)
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring pages and links clicked
Approximate location (derived from IP address)

3. How we collect your data

Directly from you when you contact us.
Automatically through cookies and similar technologies when you browse the Website (see Section 7).

4. How we use your personal data

We use personal data for the following purposes:

To respond to enquiries and communicate with you about your request.
To provide quotes and, where agreed, to deliver our services.
To manage our business (for example, scheduling, record-keeping, and dealing with customer service queries).
To maintain and improve the Website, including understanding how visitors use it and improving performance.
To measure advertising effectiveness where applicable (for example, understanding whether ads lead to enquiries), using tools such as the Meta (Facebook) Pixel and Google services, where you have given consent for non-essential cookies.
To keep the Website secure and prevent fraud or misuse.

5. Our lawful bases for processing (UK GDPR)

UK GDPR requires us to have a lawful basis for using your personal data. We rely on the following:

Contract – where processing is necessary to provide a quote, arrange a booking, or deliver services you request.
Legitimate interests – where processing is necessary for us to run and improve our business (for example, responding to enquiries, maintaining records, improving the Website, and ensuring security), provided your rights do not override those interests.
Legal obligation – where we must keep certain records (for example, for tax/accounting or regulatory reasons).
Consent – for non-essential cookies/trackers (for example, analytics and marketing/advertising cookies) and for any optional information you choose to provide beyond what is needed to handle your enquiry.

6. Marketing communications

We do not send newsletters or general marketing emails as a standard practice.

We will only email or call you in response to your enquiry, or to discuss services you have asked about, and any communications will be in a professional context.

7. Cookies, analytics and tracking

Cookies are small text files placed on your device. Some are necessary to make websites work properly; others help measure performance and improve marketing.

7.1 Types of cookies we may use

Strictly necessary cookies – required for the Website to function (do not require consent).
Analytics cookies – help us understand how visitors use the Website (require consent).
Marketing/advertising cookies – used to measure ad performance and support remarketing (require consent).

7.2 Tools we use

Google Analytics – to understand Website usage and improve performance.
Google Site Kit – to connect the Website with Google services such as Google Analytics, Google Search Console, and (where configured) Google Ads reporting.
Meta (Facebook) Pixel – to measure the effectiveness of ads and potentially to support remarketing.

7.3 Consent for non-essential cookies

Under PECR and UK GDPR, non-essential cookies (including analytics and marketing) should be used only with your consent.

If we use a cookie banner/consent tool on the Website, you will be able to accept, reject, or manage non-essential cookies. You can also control cookies through your browser settings.

Note: If a cookie consent tool is not currently available on the Website, we will implement one where required and update this policy accordingly. You can always manage cookies via your browser settings.

8. Where your data is stored

Enquiries submitted through the Website are currently sent to us by email. We do not intentionally store enquiry form submissions in a separate on-site database beyond what is necessary for the Website to function.

However, depending on website configuration and hosting logs, limited technical data (such as server logs) may be recorded temporarily for security and troubleshooting.

9. Sharing your personal data

We do not sell your personal data.

We may share personal data with trusted third parties only where needed to operate the Website and run our business, for example:

Website hosting provider (chosen by the website owner) to host the Website and store technical logs.
Email provider to receive and send communications.
Analytics/advertising providers such as Google and Meta (only where applicable and, for non-essential cookies, where you have consented).

We may also disclose data where required by law, to protect our rights, or to prevent fraud or security issues.

10. International transfers

Some of our service providers (for example, Google and Meta) may process data outside the UK. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place, such as:

transfers to countries recognised as providing adequate protection; and/or
contractual protections approved for UK use (such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to EU Standard Contractual Clauses), alongside additional safeguards where appropriate.

11. How long we keep your data (retention)

We keep personal data only for as long as necessary for the purposes described in this policy.

Enquiries and correspondence: typically up to 24 months after the last contact, unless we are required to keep it longer (for example, if it becomes part of a service agreement or ongoing matter).
Customer and transaction records: where services are provided and payment/invoicing is involved, we may retain relevant records for up to 6 years to meet tax and accounting obligations.
Website analytics data: retained according to the settings of the analytics tools and our legitimate business needs, and only where consent is provided for non-essential cookies.
Security logs: retained for a limited period for security monitoring and troubleshooting.

We may anonymise data (so it can no longer identify you) and keep it for reporting or analytics.

12. Your rights under UK GDPR

You have the right to:

Access – request a copy of your personal data.
Rectification – correct inaccurate or incomplete data.
Erasure – request deletion of your data (where applicable).
Restriction – ask us to limit how we use your data.
Objection – object to processing based on legitimate interests.
Data portability – receive your data in a structured format (where applicable).
Withdraw consent – where we rely on consent, you can withdraw it at any time (this does not affect processing already carried out).

To exercise your rights, contact us at info@myhomeservicesscotland.co.uk. We may need to verify your identity before responding.

12.1 Complaints

If you have concerns, please contact us first and we will try to resolve them.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Phone: 0303 123 1113

13. Security

We take appropriate technical and organisational measures to protect personal data, including limiting access to communications and systems where possible. However, no online service is completely secure, and we cannot guarantee absolute security of information transmitted to us over the internet.

14. Children’s privacy

The Website and our services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it.

15. Links to other websites

The Website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review the privacy policy of any third-party site you visit.

16. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Please review it periodically.

17. Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Email: info@myhomeservicesscotland.co.uk